Terms of service

OVERVIEW
This website is operated by Pure Caffe Ltd, trading as Carraro Coffee UK. Throughout the site, the terms "we", "us", and "our" refer to Pure Caffe Ltd. Pure Caffe Ltd offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms, conditions, and policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools added to the current store are also subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or that you are the age of majority where you live and have given us your consent to allow any of your minor dependants to use this site.

You may not use our products for any unlawful or unauthorised purpose, nor may you, in using the Service, break any laws in your jurisdiction, including but not limited to copyright laws.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any lawful reason at any time.

You understand that your content, not including payment card information, may be transferred unencrypted and may involve transmission over various networks and changes to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice, except that the price applicable to an order is the price displayed at the time you place that order.

We reserve the right at any time to modify or discontinue the Service, or any part or content of it, without notice.

We are not liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service, except as set out in Section 14 and subject to your statutory rights.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy and your statutory rights.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your device's display of any colour will be accurate.

We reserve the right, but are not obliged, to limit the sale of our products or Services to any person, geographic region, or jurisdiction, and we may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

SECTION 6 - YOUR RIGHT TO CANCEL (CONSUMERS)
If you are a consumer in the United Kingdom, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel most orders placed online within 14 days of receiving your goods, without giving a reason. We voluntarily extend this period to 30 days, as set out in our Refund Policy.

The statutory right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons, once those goods have been unsealed after delivery. This means we cannot accept the return of coffee, tea, or any other food or drink product once its packaging has been opened. Sealed and unopened items may be returned as normal.

Nothing in this section affects your statutory rights in relation to goods that are faulty, damaged, not as described, or not fit for purpose. Those rights are set out in the Consumer Rights Act 2015 and are unaffected by anything in these Terms.

To exercise your right to cancel, contact us at contact@carrarocoffee.co.uk. Full details of how returns and refunds work are set out in our Refund Policy.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, or orders that use the same billing or shipping address. If we change or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our judgement, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to update your account and other information promptly, including your email address and payment card details, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we neither monitor nor have any control over or input into.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind and without endorsement. We have no liability arising from or relating to your use of optional third-party tools, save as set out in Section 14.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you are familiar with and approve of the terms on which those tools are provided by the relevant third party.

We may also, in future, offer new Services or features through the website, including the release of new tools and resources. Such new features and Services are also subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS
Certain content, products, and Services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before you enter into any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to that third party.

SECTION 10 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions, for example competition entries, or if without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, "comments"), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order. Where we cancel an order you have already paid for, we will refund you in full.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law.

SECTION 13 - PROHIBITED USES
In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, national, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that may be used in any way that affects the functionality or operation of the Service or of any related website; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Nothing in these Terms of Service excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law. If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including your rights to goods that are of satisfactory quality, fit for purpose, and as described. Any provision of these Terms that would otherwise limit those rights does not apply to you.

Subject to the paragraph above, we do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free, and we do not warrant that the results obtained from use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice to you.

Subject to the first paragraph of this Section, the Service and all products and Services delivered to you through the Service are, except as expressly stated by us, provided on an "as is" and "as available" basis for your use, without any representation, warranties, or conditions of any kind, either express or implied, to the fullest extent permitted by law.

Subject to the first paragraph of this Section, and if you are a business user, Pure Caffe Ltd, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether based in contract, tort including negligence, strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, or for any loss that arises from your use of the products for a commercial or business purpose.

SECTION 15 - INDEMNIFICATION
If you are a business user, you agree to indemnify, defend, and hold harmless Pure Caffe Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party. This section does not apply to consumers.

SECTION 16 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision is nonetheless enforceable to the fullest extent permitted by applicable law, and the unenforceable portion is deemed severed from these Terms of Service. Such a determination does not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our reasonable judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part of them.

SECTION 18 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service will not be construed against the drafting party.

SECTION 19 - GOVERNING LAW AND JURISDICTION
These Terms of Service, and any separate agreements under which we provide you Services, are governed by and construed in accordance with the laws of England and Wales, and you agree that the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you live.

SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at contact@carrarocoffee.co.uk.

Pure Caffe Ltd, trading as Carraro Coffee UK
Registered in England and Wales, company number 07384105
VAT number GB 998 037 369
Unit 551, Brixton Station Road, London SW9 8PF, United Kingdom
contact@carrarocoffee.co.uk
(+44) 0207 095 8009

Last updated: 27 July 2026