Shipping policy

Shipping Policy

Processing Time

• Orders are typically processed and dispatched within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification once your order has shipped.

Shipping Rates and Delivery Times

We offer several shipping options based on your location:

UK Shipping

• Standard Shipping (2-4 business days): £5.00 (Free for orders over £35)
• Custom Shipping: please contact us to set up the details.

Customs, Duties, and Taxes

• International orders may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country. These fees are not covered by us and are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order online.

Delivery Issues

• Lost or Stolen Packages: We are not responsible for lost or stolen packages. Please contact the shipping carrier to resolve the issue.
• Delayed Shipping: If your package is delayed, please allow a few extra days. Contact us if you haven’t received your order after the maximum estimated delivery time.

Returns and Exchanges

For our returns and exchange policy, please refer to our Return Policy page.

If you have any further questions, feel free to contact us at accounts@purecaffe.co.uk