UK Consumer Rights Act 2015

As a consumer purchasing goods from our online store, you are protected under the UK Consumer Rights Act 2015. This law ensures that the products you purchase meet certain standards of quality and are as described by the seller. Below is a summary of your key rights:

1. Goods Must Be of Satisfactory Quality

  • Products must be of satisfactory quality, meaning they should be free from defects, safe to use, and durable. This also means the goods should be fit for the purpose that the product is usually used for.

2. Goods Must Be As Described

  • The products you purchase must match the description, sample, or model you were shown when you bought them. If a product is advertised with specific qualities or features, those must be included.

3. Right to Reject or Request a Repair or Replacement

  • Within 30 Days: If a product is faulty or not as described, you are entitled to a full refund within 30 days of purchase. After this period, you can request a repair or replacement.
  • After 30 Days: If a fault is found after the initial 30 days but within six months of purchase, you have the right to request a repair or replacement. If the repair or replacement is unsuccessful, you may then ask for a refund or a price reduction.

4. Right to a Refund

  • In most cases, if you are entitled to a refund, it should be issued within 14 days of the seller agreeing that you are owed one.

5. Digital Content Rights

  • If you purchase any digital content (e.g., downloadable files, e-books, etc.), it must also be of satisfactory quality, fit for purpose, and as described. If the digital content is faulty, you can request a repair or replacement, and in some cases, a refund.

6. Delivery Rights

  • Unless agreed otherwise, your goods should be delivered within 30 days of purchase. If your order is not delivered within this timeframe, you have the right to cancel your order and request a full refund.

For More Information

For further details on your rights under the UK Consumer Rights Act 2015, you can visit the official UK government website or contact our customer service team if you believe your rights have not been upheld.